General Terms and Conditions for Ticket Sale

SUPERTICKET, s.r.o.
Registered office: Holečkova 789/49, Smíchov, 150 00 Praha 5
Company ID: 17555710

Registered in the Commercial Register under file number C373064 at the Prague Municipal Court

For the sale of goods (tickets), Superticket, s.r.o. ensures the exclusive sale of tickets for the agency tvojaSHOW.sk through an online store located at the website address www.superticket.eu

1. Introductory Provisions

These terms and conditions (hereinafter referred to as the "Terms and Conditions") of SUPERTICKET, s.r.o., located at Holečkova 789/49, Smíchov, 150 00 Prague 5, Czech Republic, ID No. 17555710, registered in the commercial register under file number C373064 (hereinafter referred to as the "Seller") govern, in accordance with Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Seller and another individual (hereinafter referred to as the "Buyer") via the Seller's online store. The online store is operated by the Seller on the website located at the address superticket.ecdev.cz (hereinafter referred to as the "Website").
These terms and conditions and the complaint procedure define and specify the rights and obligations of the Seller and the Buyer when selling tickets for any cultural, social, sporting, or other events (hereinafter referred to as the "Event") through the online store operated on the Website.
To contact the seller means to contact the authorized person by phone at their specific phone number or email, if known to the buyer, or through the general phone number or email listed in the 'Contacts' section on the website.
These terms and conditions form an integral part of the purchase agreement concluded between the buyer and the seller. By purchasing the tickets, the buyer simultaneously confirms that they have read these terms and conditions and expressly acknowledges that these terms and conditions are part of the contractual arrangement between them and the seller.

2. Subject of the Agreement

The subject of the agreement is the seller's obligation to deliver the tickets to the buyer in the requested quantity for the chosen Event, and the buyer's obligation to pay the seller the ticket price for the tickets.
The purchase agreement is concluded upon payment of the ticket price by the buyer.
The seller undertakes to deliver the tickets to the buyer without undue delay after payment of the ticket price, with the condition that in the case of an online purchase, the tickets will be delivered in electronic form to the email address provided by the buyer. The buyer is not entitled to receive the tickets before the full price of the ticket for the event is paid to the seller's bank account.
The delivery of the tickets to the buyer by the seller constitutes the fulfillment of all obligations of the seller arising from the purchase agreement.
Tickets are not sent by mail, including cash on delivery.

3. Rights and obligations of the contracting parties in relation to the event for which the tickets are purchased

The seller is the organizer of the individual events for which tickets are sold. By purchasing a ticket for the event, a legal relationship is established between the buyer and the seller as the organizer of the event. The seller is responsible for fulfilling the obligations of the event organizer that arise from the contractual relationship between the buyer and the seller as the organizer of the event.
By purchasing the ticket, the buyer agrees to comply with the rules established by the seller as the organizer of the event. Furthermore, by purchasing the ticket, the buyer agrees to adhere to the operational and visitor regulations of the venue where the event is held.
The seller, as the organizer of each event, reserves the right to change the event's program, date, and location. By purchasing the ticket, the customer acknowledges this right of the seller as the organizer.
The seller is not responsible for the validity and authenticity of tickets purchased outside of the seller's website.

4. Procedure for Ticket Purchase and Payment Terms

The price for each ticket is stated individually for each Event. Any additional fees associated with the ticket purchase are also listed for each Event.
In the case of purchasing a ticket through the website, payment for the ticket is only possible via a payment card that allows online card transactions, or by a bank transfer to the seller's account.

a. For your complaints, please contact us via email at support@superticket.eu

b. In the case of a purchase through the GoPay payment gateway, the buyer can use the following contact details for any complaints or inquiries regarding payments:
GoPay s.r.o., Pražská třída 1247/24, 370 04 České Budějovice, Email: podpora@gopay.cz, Phone: +420 387 685 123, Website: https://www.gopay.com.

The seller is not responsible for any costs incurred by the buyer related to the purchase of the ticket arising from the contractual relationship between the buyer and the bank that issued the buyer's payment card, or the bank that holds the buyer's bank account, through which the buyer made the payment for the ticket.
Tickets are not sent by cash on delivery.

5. Withdrawal from the contract

In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, as amended, the buyer does not have the right to withdraw from the contract concluded between the buyer and the seller in accordance with Section 1829 of the Civil Code (withdrawal from the contract within 14 days without stating a reason), as it is a contract for the use of leisure time, and the performance is provided by the entrepreneur, i.e., the organizer of the event, in a specified date.

6. Complaints Procedure

All complaints regarding tickets purchased through the website are governed by these terms and conditions and the complaints procedure outlined in this Article 6.
The buyer is entitled to a refund for the ticket only in the cases and under the conditions listed below.
The buyer is not entitled to exchange the ticket. In case of damage, destruction, loss, theft, or any other impairment of the ticket, the ticket will not be replaced with a new one, and no compensation will be provided to the buyer.
The seller is not responsible for the failure to deliver the ticket to the buyer due to reasons on the buyer's side, especially if the ticket cannot be delivered to the email provided by the buyer (e.g., full inbox, spam filter, etc.).
If the buyer has not received the ticket no later than 2 hours after the full payment of the ticket price (i.e., after the full payment has been credited to the seller's account), the buyer is required to promptly contact the seller and inform them that the paid ticket has not been received. This must be done no later than 48 hours after the expiration of the above-mentioned delivery period. For this purpose, the buyer is required to provide the seller with the name and email address they used as contact or identification details when purchasing the ticket. If the seller determines that the ticket was indeed not delivered to the buyer, the further steps will be taken as specified below in this paragraph 5.
1. The seller agrees to resend the ticket to the buyer's provided email no later than 24 hours, but at the latest 1 hour before the event takes place.
2. In the event that the event has already taken place, the seller agrees to refund the buyer the paid ticket price, no later than 14 days from the date the complaint was filed by the buyer.
In the event that the event cannot take place due to force majeure (e.g. natural disasters, strikes, war, mobilization, uprising, pandemic, etc.), the seller reserves the right to reschedule or completely cancel the event. If the event is rescheduled to another date, the ticket remains valid for the changed date, and the buyer is not entitled to a refund or ticket exchange.
In the event that the seller, as the organizer, reschedules or completely cancels the event, the buyer who provided their contact information (email, phone number, postal address, fax, etc.) will be notified of the event's cancellation through this contact. The seller is not responsible if the buyer cannot be reached in a timely manner through this contact or if the buyer receives the notification about the event's cancellation with a delay, despite it being sent on time. The seller also bears no responsibility for the delay in transmitting this information to a third party.
If the seller, acting as the organizer, completely cancels the Event, the seller will refund the full amount of the ticket price in the manner described below.
In the event that the conditions for a refund of the ticket price, as outlined in paragraph 8 of these Terms and Conditions, are met, the ticket price will be refunded to the purchaser via the credit card used to make the original purchase, or by bank transfer to the bank account from which the payment was sent. The full purchase price will be refunded within 14 days of the cancellation of the Event.
For any complaints, please contact us at support@superticket.eu

7. Privacy Policy

The seller processes the buyer's personal data for the purpose of fulfilling the contractual relationship between the seller and the buyer pursuant to Article 6(1)(b) of the General Data Protection Regulation (GDPR) (Regulation (EU) 2017/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data¹ and on the free movement of such data, and repealing Directive 95/46/EC),²to the extent provided by the buyer. This data may include, but is not limited to: name, surname, email address, telephone number, and bank account or payment card number. The minimum personal data required by the seller as a condition for entering into the contract and which the buyer is obliged to provide consists of the following: name and surname, email address. The bank account number or payment card number is recorded separately from the other personal data in the seller's accounting records on bank statements and this personal data is not processed in any other way.
Specifically, the following are the partial purposes of personal data processing:
1. Delivery of the ticket to the buyer and sending information about changes to Events or tickets;
2. Customer identification in case of handling complaints according to the complaint procedure contained in Article 6.
The customer enters their personal data via the BZUCO e-shop website and software. In case of incorrectly entered data (e.g., a typo in the name or phone number), the customer is obliged to contact the seller in their own interest. The seller stores personal data for the time necessary, but no longer than 12 months, and then deletes the personal data. If the customer wishes to have the information deleted earlier, they can contact the seller and request the deletion of their personal data.
The seller retains the email addresses of all buyers indefinitely and uses them to send commercial communications regarding Events. If a buyer does not wish to receive commercial communications, they can easily unsubscribe by replying to the email and stating that they no longer wish to receive any commercial communications; in such a case, their email address is additionally removed from the mailing list. The buyer may also contact the seller directly to express their disagreement with receiving commercial communications.
The seller maintains statistics on the number of tickets sold for individual Events in each year. The basis for these statistics is the personal data of buyers,¹ which is fully anonymized through the BZUCO e-shop software, making it impossible to retrospectively identify individual buyers.
As the event organizer, the seller takes photos and short audiovisual recordings at the Events for promotional purposes on the internet. The seller strives to respect the privacy of visitors to the greatest extent possible during photography and filming. If a buyer discovers that they are clearly recognizable in any of these recordings, they may contact the seller and request that additional technical measures be taken to anonymize the buyer as a visitor, particularly by blurring their image.
The buyer has the right to contact the seller or the Office for Personal Data Protection at any time with requests or complaints regarding¹ the processing of their personal data.

8. Final provisions

If any provision of these Terms and Conditions or the Complaints Procedure is or becomes invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms and Conditions and the Complaints Procedure shall not be affected thereby, insofar as such remaining provisions are severable from the provision held to be invalid or unenforceable.
The seller reserves the right to change these terms and conditions at any time.
These Terms and Conditions, the Complaints Procedure, and the contractual relationship between the buyer and the seller shall be governed by the laws of the Czech Republic.

Prague, 31.1.2024 issued by SUPERTICKET, s.r.o.